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NASW-NC Hiring Membership and Communication Coordinator

Monday, March 5, 2018   (0 Comments)
Posted by: Valerie Arendt
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Membership and Communication Coordinator

National Association of Social Workers – North Carolina Chapter

Position Status: Full Time


The North Carolina Chapter of the National Association of Social Workers (NASW-NC) located in downtown Raleigh, with a statewide membership of over 4,500, is seeking a Membership and Communication Coordinator with demonstrated program management and communication skills. NASW is the largest membership organization of professional social workers in the world, with 120,000 members nationwide. NASW works to enhance the professional growth and development of its members, to create and maintain professional standards, and to advance sound social policies.


Major/Essential Functions:
Reporting to the Executive Director, the Membership and Communication Coordinator is responsible for managing NASW-NC’s overall communications and activities related to the recruitment and retention of members and developing and marketing benefits, leading program development and managing membership information.


Basic Duties and Responsibilities:

  • Develop and coordinate innovative member engagement strategies that improve member retention. This includes overseeing outreach to lapsing members, coordinating welcome calls to new members and monthly standard email to lapsing members.
  • Promote student and new professional activities including the Student Liaison Program and coordinate with schools of social work for NASW-NC’s presence at student orientations and events.
  • Provide support to initiatives to increase membership from culturally and linguistically diverse backgrounds.
  • Manage all membership communication including email management system, maintaining and updating NASW-NC website, and creating and editing NASW-NC newsletter.
  • Take a lead role in maintaining and utilizing social media for association marketing and communication.
  • Create, maintain, and optimize creative membership benefits and programs. This includes maintenance of existing content, and recommending and implementing actions for new programs, tools, technology, processes to support membership.
  • Provide volunteer management overseeing volunteer-led Local Program Units, Practice Area Network experts and chapter committees.
  • Supervise department staff and interns and manage day-to-day operations of the department.


Essential Experience and Skills:

  1. Requires 3-7 years of prior related work experience, preferably in an association or non-profit management capacity.
  2. Requires a bachelor’s degree in a related field; a degree in social work is preferred.
  3. Knowledge of successful recruitment and retention initiatives.
  4. Must possess a thorough knowledge of issues affecting social workers and the social work profession.
  5. Must possess strong analytical skills, with a demonstrated track record of program and volunteer management experience; planning for member/customer service.
  6. Must possess strong interpersonal skills, including experience managing strategic organizational change initiatives.
  7. Requires strong written and oral communication skills.
  8. Must be able to interact effectively with some wide strata of personnel and volunteer leaders, exhibiting a persuasive, collaborative, cooperative and flexible work style and the ability to adapt to situations as necessary.
  9. Strong computer and technology skills including Microsoft Office suite, website maintenance, some knowledge of Adobe Acrobat products, database management and a solid knowledge and use of social media platforms.
  10. Must have the ability to travel within North Carolina.
  11. Ability to work some Saturdays.

How to Apply / Contact

NASW-NC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


Submit resume with cover letter detailing interest and qualifications, along with salary requirements by email, indicating position title (Membership and Communication Coordinator) to:


Application deadline: April 2, 2018

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