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News & Press: Updates for Members

NC Medicaid Telehealth Billing Code Resources

Thursday, April 9, 2020   (0 Comments)
Posted by: Valerie Arendt
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From NC Medicaid:


As part of our response to COVID-19, NC Medicaid has modified its Telemedicine and Telepsychiatry Clinical Coverage Policy to help providers deliver care remotely to Medicaid beneficiaries. As telehealth and virtual patient communications continue to be important ways for health care professionals to care for their patients as safely as possible, NC Medicaid is developing ways to help practices and beneficiaries adjust to using telehealth services.


One tool is the NC Medicaid Telehealth Billing Code Summary that contains all Medicaid telehealth billing codes in one document. In addition, details for telehealth services and billing codes can be found in three Special Medicaid Bulletins:

These Special Bulletins also clarify the billing guidance for “place of service,” addressing claims issues some providers recently experienced.


NC Medicaid will continue working with our federal, state and local partners to help providers continue to deliver Medicaid services without interruption during the COVID-19 public health emergency, and will announce additional resources as they are developed. For Medicaid COVID-19 resources and updates, please visit Statewide information is available at


All of us in Medicaid greatly appreciate your efforts during the COVID-19 pandemic to continue caring for some of the most vulnerable people in North Carolina. Please continue to share your comments, ideas and needs to Thank you.

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