Final reminder: Blue Cross NC insourcing behavioral health services from Beacon Health Options
As a reminder:Starting January 1, 2022, the following changes will take place:
Blue Cross NC will assume care for all behavioral health intensive case management (complex case management) and utilization management responsibilities from Beacon Health Options.
To clarify: Beacon Health Options will manage authorizations for services rendered through the end of 2021. Blue Cross NC will handle any services that will be rendered in January 2022 and beyond.
Providers will need to work with Blue Cross NC instead of Beacon Health Options to request authorization for services on PPA.
New options will be available to providers to submit a Prior Plan Authorization (PPA) for SHP members: You can call the telephone number that is on the back of the membership card 800-367-6143 to reach an intake specialist directly; complete a fax form and fax it to 866-987-4161; or utilize the Blue e authorization portal.
The provider community can speak to a behavioral health case manager by calling 833-298-1069.
Print Page
Email to a Friend
