The brief highlights North Carolina’s approach to telehealth policymaking, both in response to the COVID-19 pandemic and thereafter, to serve as a model to other states undertaking telehealth policymaking and evaluation. This brief includes:
an overview of North Carolina’s evolution in telehealth policy;
the state’s decision-making criteria used to determine temporary and permanent telehealth policy changes;
key findings from the state’s evaluation of telehealth utilization between March 2020 and December 2022 (with additional detail included in the chart pack); and