NCDHHS Releases New Bilingual Toolkit Resources Ahead of Tailored Plan Launch on July 1

From NC DHHS:

On July 1, some people on NC Medicaid will move to a Tailored Plan. It’s a new kind of Medicaid health plan for people with serious mental illness, a severe substance use disorder, an intellectual/developmental disability or a traumatic brain injury

Tailored Plans cover your doctor visits, prescription drugs and services for mental health, substance use disorder, intellectual/developmental disabilities and traumatic brain injury in one plan.

If your NC Medicaid will move to a Tailored Plan, you should have gotten a letter and welcome packet. (If you’re not sure, call your NC Medicaid Enrollment Broker at 833-870-5500 and ask).

We’ve been listening to your questions. Today, we want to share new tools to help you get answers.

Check out these free materials, in Spanish and English, to learn more about your Tailored Plan: Medicaid.NCDHHS.Gov/Tailored-Plans/Toolkit

These resources include:

• NEW! How to request rides to Medicaid-covered medical appointments with a Tailored Plan (download here).
• NEW! How to know if your doctor is participating in your plan, and what to do if they are not (download here).
• NEW! Guide about 1915(i) home and community-based services (download here).
• NEW! Shareable content about Tailored Plans that you can share on your social and digital channels (download here).
• What to do if your Medicaid will move to a Tailored Plan (visit the page here).
• What to expect and the services covered on your Tailored Plan (visit the page here).