How to Check if Tailored Care Management Services

Are Availableto You

Eligible North Carolinians with NC Medicaid Direct and Tailored Plans have an expert to call to get connected to available services and resources. Understanding new services, what they mean for you, and how to find them can be hard. That is why NC Medicaid is sharing new information that explains how to access available Tailored Care Management services through NC Medicaid Direct or your Tailored Plan.

Tailored Care Management is a free service that pairs members with an expert to help with their health care needs, substance use disorder treatment and recovery services, mental well-being and other goals like finding a job.Tailored Care Management services are available to members with a serious mental illness, a severe substance use disorder, an intellectual/developmental disability or a traumatic brain injury; and who have NC Medicaid Direct or a Tailored Plan.

With Tailored Care Management, eligible members can get personalized help from a Tailored Care Manager who guides them through the health care system, or even assist with basic needs like food and transportation.

Please share these bilingual and accessible resources to help communities get the answers they need. The Tailored Care Management toolkit is available in English and Spanish. It includes:

• NEW! PowerPoint with essential details about Tailored Care Management (download here)  
• NEW! One-page flyers personalized for different audiences (download here) 
• NEW! Social media copy and graphics you can share on your profiles (download here) 
• NEW! Email templates and newsletter graphic to include on your newsletters (download here) 
• Who is eligible for Tailored Care Management services (visit page here) 
• Questions and answers about Tailored Care Management (visit page here)

Download the toolkit here: Medicaid.ncdhhs.Gov/Tailored-Care-Management/Toolkit

You can also get these materials printed at no cost. Fill out this order form to request Tailored Care Management and Tailored Plans’ print resources; you can order as well as share the order form with partners. Our team will mail free bilingual flyers and posters to be shared with your communities in early September.

Tailored Care Management is free, and it is your choice to use it. It does not change or replace your other Medicaid services. You are eligible for Tailored Care Management if you have NC Medicaid with Alliance Health, Partners Health Management, Trillium Health Resources, or Vaya Total Care (some exclusions apply). If you are not sure which plan to call, you can dial the number printed on your Medicaid health plan ID card or call the NC Medicaid Enrollment Broker at 1-833-870-5500 and they will help.